With the restaurant industry shifting dramatically toward delivery, operators are turning to third-party delivery providers like Grubhub and UberEats to take advantage of the takeout boom. The problem is, when your customer’s order is in the hands of a third-party delivery driver, the delivery experience is out of your control. You can’t train them on how to handle the order, track the route taken, or length of time it took to complete the delivery. All while paying far too much in fees to these third-party providers.
Once your food is in the third party’s branded bag, it’s no longer your brand experience. Worse, you’re surrendering your customer data and digital territory to these third-party aggregators that are charging you commissions and then promoting your competitors on their apps. We know this is not what you want for your business, and your customers don’t want it either.
ShiftPixy’s ZiPixy platform is the cure for third-party brand damage. With ZiPixy, you can bring the delivery process back under your control and own the end-to-end customer engagement. ZiPixy gives control back to operators, so that they can power native delivery in their restaurant, tracking drivers, and customer feedback in real-time.